Shipping policy

Effective date: August 18, 2026

How Long Orders Take

Everything we sell is made to order, so each order goes through two stages: production, then shipping.

Production. We print or embroider your items after you order them. Most orders ship within 2 to 5 business days. Embroidered items, hats, and large orders can take longer, and production slows down around major holidays.

Shipping. Once your order ships, how long it takes to reach you depends on the carrier and where it is going. Your tracking link shows the carrier's estimated delivery date. International orders take longer and can be held up in customs.

We email you a shipping confirmation with a tracking number as soon as your order leaves our production partner. If you have not received that email and it has been more than 7 business days since you ordered, email us at orders@boutitmerch.com and we will look into it.

Orders With More Than One Item

Different products are made at different facilities, so an order with several items may arrive in more than one package, on different days. You will get separate tracking for each shipment. You are not charged extra for this.

Shipping Costs

Shipping is calculated at checkout based on what you ordered and where it is going. You will see the exact cost before you pay.

Where We Ship

We ship worldwide. International customers are responsible for any customs duties, import taxes, or handling fees their country charges. We cannot predict these or mark packages as gifts, and we cannot refund an order that is refused or abandoned at customs.

Wrong Address

Check your shipping address before you pay. If a package comes back to us because the address was wrong or incomplete, we will email you and reship it once you confirm the correct address. You will need to cover the reshipping cost. If we cannot reach you within 30 days, we cannot refund the order.

Lost or Damaged Packages

If tracking shows your package as delivered but you do not have it, check with your neighbors and your building or mail room first, and give it 48 hours, because carriers sometimes mark packages early. If it still has not turned up, email orders@boutitmerch.com within 7 days and we will file a claim with the carrier and make it right.

If your order arrives damaged, misprinted, or wrong, see our Returns and Exchanges Policy. Email us within 7 days with photos and we will replace it at no cost to you.

Questions

Email orders@boutitmerch.com with your order number and we will help.

Bout It LLC
An Oregon limited liability company
4736 Royal Ave, Unit #17181
Eugene, OR 97402
United States